Kid Watch Child Safety Services

Expectant parents, are you frustrated by looking for someone to install that car seat. Police and fire departments no longer do installations and car seat clinics are few and far between. Usually, by the time you hear of one, it has already happened. Search no more. Finally, a company that not only installs car seats, but they will come to your location to do it. Kid Watch is a company that is aimed at educating and informing parents on the proper use of car seats as most people simply assume a well installed car seat is all they need to ensure their child is safe. This couldn't be further from the truth, as proper installation is only 50% of what ensures a child is safe in a vehicle. Correct use is the other half of the equation. Transport Canada states that 85% of all car seats are incorrectly installed, assuming that the other 15% are correctly installed, you could only imagine that a smaller percentage of that are correctly used.

Technicians are Kid Watch are trained to not only correctly install your child's safety restraints, but also to walk you through the process of ensuring you are informed on how to best use them. Their guidelines are strictly set by government requirements for children's safety.

As a former pet owner, I never gave consideration to the fact that there is a potential danger in unsupervised interaction between my baby and the family pet, in our case a cat. They explained to me that as a baby grows and begins to crawl or walk, they will sometimes bother and harass the pet. Often the pet will simply get up and move away, but it is also know that in frustration, pets will lash out and children can be seriously hurt even by the most benign of pets. Kid Watch also believes in taking a proactive approach to baby proofing rather than a reactive one, which most parents do. Why wait until your toddler is walking on the kitchen counters before baby proofing? Reminds me of the old adage, prevention is better than a cure. As parents, we are often caught up in the more "exciting" aspects of a baby's arrival-painting the baby's room, picking the colours, and so on-sometimes spending hundreds, at times thousands of dollars, on these more frivolous details and then "nickle and diming" it when it comes to baby proofing and child safety.

As a mother, I want more time to spend with my children, and I like the fact that this company takes the guess work out of choosing the right baby proofing products and gives me the convenience of installing my car seat for me at my home, at a time of my choosing.

Visit Kid Watch's website.

The Customer is King??

Today, I probably had one of the worst customer service experiences imaginable.

I approached an ice cream truck to buy ice-cream for myself and my children. I gave my order, which included a dipped cone, to the saleslady. I watched her do a poor job of filling my cone, almost drop it and then attempt to 'dip' it in the chocolate coating, which in turn was done even more carelessly. When she handed it to me, I could not contain my shock and disgust and politely requested that she prepare another cone. She responded by telling me, she would not give me another one. I then withdrew my order for the ice-cream altogether. This incredibly rude and belligerent woman snatched the ice-cream from me and called me a fool as I walked away. I asked her what she said and an argument ensued, in which I told her that she had no customer service skills and should be ashamed of herself for conducting herself in the manner in which she was doing. I also told her I would be contacting her company and filing a complaint.

This is just another example of the incredulously poor customer service that seems to be a part of the Canadian business landscape. Unfortunately, customer service does not appear to be of much importance to these companies. For them, it's about the bottom line. Make money and don't worry about how the customer is treated.

My husband, in an interview (with a manager at a very popular and well established Canadian department store-the oldest corporation in the world) was asked what he thought was the most important element to make one a successful sales associate. He responded that he thought it was having good customer service. The manager responded by laughing and then proceeded to tell him that 'they' were not in the business of providing customer service and that 'they' don't care about customer service. He continued to say that the most important element of the job (in order to be a successful sales associate) is making the sales, making the money.

The old adage, 'the customer is always right' should hold true to businesses. When the bottom line is all companies are after, in the end, it's not only the consumer that loses out, it's the companies as well. I will not be buying ice-cream from the ice-cream truck again.

Happy Shopping!!