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We received our appetizers after our meals, my rice was undercooked and my PiƱa Colada was gritty and watered down. I was willing to deal with all these disappointments, as the meal itself was not bad, until I saw it....a ladybug, right in my meal. I lost my appetite right there! I called the waitress over and showed her my uninvited meal. Of course she was very apologetic, asked me if I wanted anything else (to which I replied, "no, nothing, I would NOT like anything else") and took my plate back to the kitchen. She came back, still apologizing and said that my meal would be taken off my bill and I would not be charged. When she walked away, I told my husband that they should be crediting us our drinks and be taking at least 50% off our meal if not free.
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When she came back to the table I told her what an awful dining experience I had endured and that after a more than 10 year love affair with this establishment, I was not returning there again. I also explained to her that if the manager or owner did not have the good grace to come and apologize in person (after a patron found an insect in their meal, of all things) they should at least be crediting us some or all of our meal, and not just the bug infested meal-I found a bug, did they think I was going to pay anything for it?
To make a long story short, our bill was credited 50% and I divorced my favourite Mexican restaurant.
Well, good riddance to bad bugs is what I say.
P.S. If you encounter a similiar problem, don't be afraid tell the establishment what you think and demand what you want. I think my ex-restaurant will be paid a visit from Public Health.
Happy Shopping!!
1 comment:
Good for you for sticking it to the man! I'll be sure to stay far away from that establishment!
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