Friday, September 12, 2008

Scanner Price Accuracy

Canadian retailers are committed to accurate scanner pricing. Incorrect prices can result in poor customer relations and legal sanctions. Consequently many retailers are now implementing a variety of procedures that were developed to help achieve and maintain accurate scanner pricing.

Scanner Price Accuracy Voluntary Code

1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and
    (a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or

    (b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.
The Code does not apply in provinces or territories where existing legislation or regulation covers these concerns.
(Courtesy of RCC - Retail Council of Canada, The Voice of Retail, 2007)

Visit the the Retail Council of Canada for more details and to find supporting companies.

Happy Shopping!!

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